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Retail & Distribution · AI & Intelligent Automation

Generative AI procurement copilot for a European industrial distributor

Buyers spent hours locating supplier contracts, price lists and compliance documents spread across SharePoint, email and an ERP before answering a single customer request.

Stack Azure OpenAI · LangGraph · Azure AI Search · FastAPI · ReactDuration 4 monthsTeam 5 engineers
~70%faster first response to customer pricing requests
92%answers rated correct-with-citation in evaluation sets
4languages supported from one index
EUdata residency maintained end to end

The challenge

Tens of thousands of PDFs in four languages, strict data-residency requirements, and a low tolerance for hallucinated prices or terms.

What we did

Retrieval-augmented assistant with hybrid search and re-ranking over contracts, price lists and certificates
LangGraph agent workflow: intent → retrieval → structured extraction → cited answer, with a human-approval step for anything commercial
Evaluation harness with golden question sets; automatic regression on every prompt or model change
Guardrails: PII redaction, source citation required, refusal on low-confidence answers
Usage analytics and cost controls per team
“The assistant cites the clause and the page. That is what made our procurement lead trust it.”
— Client sponsor (name withheld under NDA)

Engagement facts

IndustryRetail & Distribution
ServicesAI & Intelligent Automation
TechnologyAzure OpenAI · LangGraph · Azure AI Search · FastAPI · React
Duration4 months
Team5 engineers

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Kunal Bearings

Global IT services and cloud-native engineering, with a precision thin-section bearings manufacturing division. Headquartered in Ahmedabad, India.

IT Services

Global Capability Centers Cloud-Native Engineering DevOps & Platform Engineering Data Engineering & Analytics AI & Intelligent Automation Agile Product Engineering

Products

Thin Section Bearings (KB-A to KB-G) KB-U 2RS Sealed Series Tapered Roller Bearings Textile Rotary Printing Bearings Browse the store

Contact

307 Anand Chambers, Near High Court Crossing, Navrangpura, Ahmedabad, Gujarat 380009, India

info@kunalbearings.com

GSTIN 24ABBPJ5916C1Z6 · IEC 0802004962
REX INREX0802004962EC004 · LUT AD2407210055976

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